Refund policy

 

Refund Policy

At ClockThisMug, your satisfaction is our priority. If for any reason you're not completely satisfied with your purchase, we're here to help. Please review our refund policy below.

Refund Period: You may request a refund within 30 days of receiving your order. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility for Refund: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or not in their original condition may not be eligible for a refund.

Refund Process: To initiate a refund, please contact our customer service team with your proceed to process your refund. We will send you an email notification to confirm the approval or rejection of your refund.

Refund Method: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds: If you haven't received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still haven't received your refund, please contact us, and we will assist you further.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to arrange for a replacement.

Contact Us: If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help you through the process and ensure your satisfaction.

Thank you for shopping at ClockThisMug. We appreciate your business!